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Warranty

QUESTION:

What is the warranty on your child restraints?

ANSWER:

Please refer to our Warranty advice found on this website.


QUESTION:

What does the Britax Safe-n-Sound General Warranty Cover?

ANSWER:

Britax Safe-n-Sound products are covered against faulty materials and workmanship when used under normal conditions. In the unlikely case that you find any material or workmanship that affects the normal operation of your Safe-n-Sound product, we will repair or replace the product within the following warranty periods from the date of purchase:

  • Britax Safe-n-Sound foam boosters, soft baby carriers and accessories are covered by a 12 month warranty;
  • Britax Safe-n-Sound injection moulded car seats are covered by:
    • 5 years on Safe-n-Sound car seat moulding, harness and fittings;
    • 2 years on softgoods supplied with your Safe-n-Sound car seat at the time of purchase (including accessories); and
    • 1 year on Safe-n-Sound accessories supplied after you purchase your Safe-n-Sound car seat.

QUESTION:

What does the Britax Safe-n-Sound Extended Warranty Cover?

ANSWER:

Britax Safe-n-Sound injection moulded car seats are covered by:

  • 10 years on Safe-n-Sound car seat moulding, harness and fittings; and
  • 5 years on Thermo5™ soft goods.

QUESTION:

How do I register my warranty?

ANSWER:

Please visit http://www.britax.com.au/service-support/product-registration/ to register your purchase.


QUESTION:

Do I need to register online to receive the extra Britax Safe-n-Sound warranty?

ANSWER:

Yes, you must register your product purchase online for the extra warranty to apply. If you have not registered online our general warranty will apply.


QUESTION:

What if I do not have my proof of purchase?

ANSWER:

We require proof of purchase to validate your warranty claim. Without this information we are unable to validate the date of purchase or if in fact it has been purchased first hand. Rental, hire or commercial use products are not covered by our warranty. Our warranties are non-transferrable across multiple owners.


QUESTION:

If I have purchased my car seat in the last 2 years and apply online will my warranty be extra to 10 years as opposed to 5?

ANSWER:

Yes, if you apply online the extra warranty will be extended to you. Should you apply at any time within the 10 year time frame the warranty will be extended however we encourage you to apply at time of purchase to reduce the risk of losing your proof of purchase and to benefit from additional communication with Britax.


QUESTION:

Why is there an extra warranty on Thermo5?

ANSWER:

Thermo5 is a superior fabric and as a sign of our confidence in the added quality and performance we have extended our warranty coverage.


QUESTION:

How do I know if I have Thermo5™ fabrics?

ANSWER:

Thermo5™ fabric can be identified by a label on the cover of the seat. When you register your product online we will identify this child restraint as Thermo5™ via its product name and serial number.


QUESTION:

What is the process for making a warranty claim?

ANSWER:

To make a warranty claim, please contact our customer service team on 1300 303 330 or by email at [email protected].  You will be required to:

  1. Return the product to the place of purchase or to a designated repair agent;
  2. Present your receipt as proof of purchase;
  3. Identify the defect in the product; and
  4. Present the product for inspection on request.

Britax will then advise you whether the product is covered by the warranty.


QUESTION:

What happens if my product or product part is no longer available for repair or warranty claim?

ANSWER:

In the event that a replacement product or part is no longer available, Britax reserves the right to provide a suitable alternative.


QUESTION:

What happens to my warranty if the store closes?

ANSWER:

Your warranty is provided by Britax. You have the choice to deal directly with Britax or the store in which you purchased. Should the store you purchased close please contact Britax directly and they will direct you to the closest Repair Agent.


QUESTION:

I have been given my product, used from a friend, does the warranty still apply?

ANSWER:

A proof of purchase is required for warranty to apply. Our express warranties are non-transferrable across multiple users.