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Britax Contact Information


With the global spread of COVID-19 impacting most communities, we are adapting our practices to protect the health and well being of our people, customers and suppliers.

 We are still here for you to assist with your parenting needs.


Customer Service - Ways to connect with us 

We can still assist in answering questions about warranty coverage and product specifications.

Phone: 1300 303 330
9:30am - 5:00pm (AEST) Mon - Fri (there maybe in a delay responding to your enquiry.)
Email: [email protected] 
Online Live Chat - 9.30am - 5.00pm (AEST) Mon - Fri
Facebook & Instagram - 9.30am - 5.00pm (AEST) Mon - Fri
Mailing Address:
Britax Childcare Pty Ltd
P.O. Box 5119
Garden City VIC 3207


Media Inquiries

Questions from members of the media, including blogger inquiries regarding product reviews, should be directed to our media contacts.

Media Inquiries

Employment Inquiries

Interested in working for Britax? Click on the link below to see which positions are currently available and how to submit your resume for review.

Employment inquiries

Unsolicited Product Ideas

Britax Childcare Pty Ltd. does not accept unsolicited ideas from external parties. We appreciate the time and effort involved in creating an idea and we apologize for any disappointment this has caused. We wish you continued success in your future endeavours. Please be assured that any submissions you may have shared have not been and will not be reviewed by anyone involved in product development, and no copies or reproductions will be made.

Britax and Ergo Pouch Giveaway Promotion Terms & Conditions

Please see Terms and Conditions for the Britax and Ergo Pouch Giveaway here