Shipping and Returns
It’s vital that your order reaches you quickly and safely. On this page, you will find information on shipping and returns.
A flat rate of $9.95 (local currency) will be charged. Express shipping is not available.
We will endeavour to pack and dispatch orders within 1-2 business days of being placed. In busy trading periods, orders may take longer due to high volumes. Orders are shipped from our warehouse every business day. As soon as your order is dispatched, you will receive a tracking number that you can use to track the status of your delivery online.
Once dispatched, the estimated delivery times for each region are as follows:
Standard Shipping Times
• VIC
2-6 business days
• NSW, ACT, SA & QLD
3-7 business days
• Regional Areas (east coast)
3-7 business days
• WA, NT, TAS
3-12 business days*
*Outer-regional areas may experience slightly longer shipping times.
Shipping times are estimates only (subject to your rights under the Australian Consumer Law).
Please note, we only ship within Australia.
Unfortunately we cannot ship to the below postcodes:
822 BATHURST ISLAND
822 CHANNEL ISLAND
822 MANINGRIDA
822 TIWI ISLANDS
852 PELLEW ISLANDS
880 GAPUWIYAK
880 GOVE
880 GUNYANGARA
880 NHULUNBUY
880 YIRRKALA
881 NHULUNBUY
885 ALYANGULA
2898 LORD HOWE ISLAND
2899 NORFOLK ISLAND
3971 SNAKE ISLAND
4216 SOUTH STRADBROKE
4581 FRASER ISLAND
4655 GREAT SANDY STRAIT
4655 HAPPY VALLEY
4655 KINGFISHER BAY RESORT
4680 CURTIS ISLAND
4680 HERON ISLAND
4680 SOUTH END
4700 GREAT KEPPEL ISLAND
4700 THE KEPPELS
4741 DAYDREAM ISLAND
4741 HOOK ISLAND
4741 LINDEMAN ISLAND
4741 LONG ISLAND
4741 SOUTH MOLLE
4801 HAYMAN ISLAND
4803 HAMILTON ISLAND
4816 PALM ISLAND
4819 ARCADIA
4819 FLORENCE BAY
4819 HORSESHOE BAY
4819 MAGNETIC ISLAND
4819 NELLY BAY
4819 PICNIC BAY
4819 WEST POINT
4871 FITZROY ISLAND
4871 GREEN ISLAND
4871 MORNINGTON ISLAND
4871 SOUTH WELLESLEY ISLANDS
4871 WEST WELLESLEY ISLANDS
4875 BADU ISLAND
4875 BANKS ISLAND
4875 BOIGU ISLAND
4875 COCONUT ISLAND
4875 DARNLEY ISLAND
4875 DAUAN ISLAND
4875 ERUB
4875 HORN ISLAND
4875 JERVIS ISLAND
4875 KUBIN VILLAGE
4875 MABUIAG ISLAND
4875 MOA ISLAND
4875 MULGRAVE ISLAND
4875 MURRAY ISLAND
4875 SAIBAI ISLAND
4875 STEPHENS ISLAND
4875 TALBOT ISLAND
4875 THURSDAY ISLAND
4875 WARRABER ISLAND
4875 YAM ISLAND
4875 YORKE ISLAND
4892 ABINGDON DOWNS
5214 MUNDOO ISLAND
6044 WEDGE ISLAND
6168 GARDEN ISLAND
6530 HOUTMAN ABROLHOS ISLANDS
6537 DIRK HARTOG ISLAND
6701 DORRE ISLAND
6711 THEVENARD ISLAND
6712 BARROW ISLAND
6731 COCKATOO ISLAND
6733 KOOLAN ISLAND
6798 CHRISTMAS ISLAND
6799 HOME ISLAND COCOS (KEELING) ISLANDS
6799 WEST ISLAND COCOS (KEELING) ISLANDS
7151 CASEY
7151 DAVIS
7151 MACQUARIE
7151 MACQUARIE ISLAND
7151 MAWSON
7255 BLUE ROCKS
7255 EMITA
7255 KILLIECRANKIE
7255 LACKRANA
7255 LADY BARRON
7255 LEEKA
7255 LOCCOTA
7255 LUGHRATA
7255 MEMANA
7255 PALANA
7255 RANGA
7255 STRZELECKI
7255 WHITEMARK
7255 WINGAROO
7256 BUNGAREE
7256 CURRIE
7256 EGG LAGOON
7256 GRASSY
7256 LOORANA
7256 LYMWOOD
7256 NARACOOPA
7256 NUGARA
7256 PEARSHAPE
7256 PEGARAH
7256 REEKARA
7256 SEA ELEPHANT
7256 SURPRISE BAY
7256 WICKHAM
7256 YAMBACOONA
7256 YARRA CREEK
7257 CAPE BARREN ISLAND
Terms and Conditions
Shipping and Return Terms and Conditions
1. General
These shipping and return terms and conditions apply to goods ordered from britax.com.au and through our Customer Service Centre, and form a contract between you and Britax Childcare Pty Ltd ABN 55 006 773 600 (Shipping and Return Terms).
These Shipping and Return Terms should be read in conjunction with our:
a. Online Shopping Terms and Conditions;
b. Website Terms;
c. Privacy Policy; and
d. any other terms and conditions that appear in or are linked to or from the Website (including if applicable, Gift Card Terms).
2. Shipping Costs
A flat rate of $9.95 (local currency) will be charged at the time of purchase. Shipping costs are automatically calculated at checkout.
3. No changes or cancellations after order confirmation
No changes or cancellations can be made once an order has been placed and an order confirmation has been sent by Britax. You should carefully check that your order is accurate before you submit it.
You will, however, be able to return goods under the Returns Policy if the requirements are met.
4. Change of delivery address
You are responsible for providing the correct delivery address at checkout. Once an order confirmation has been sent by Britax, address updates will not be permitted.
5. Order dispatch
Our warehouse operates Monday to Friday during regular business hours, excluding public holidays. We will endeavour to pack and dispatch orders within 1-2 business days of being placed. Please note that dispatch times may be extended during promotional or sales periods.
Your order may be fulfilled from multiple locations at different times depending on stock availability. You won’t be charged any more for delivery in this instance.
Deliveries are made by Australia Post. Please refer to the Australia Post delivery terms for further information.
6. Delivery restrictions
We do not accept deliveries to P.O. boxes. Please only provide a residential or business address.
We only ship within Australia and New Zealand. Unfortunately we cannot ship to certain postcodes. Please refer to the list of restricted postcodes above.
7. Delivery Delays
Shipping times are estimates only (subject to your rights under the Australian Consumer Law). Dispatch and delivery timeframes can depend on things like stock availability, delivery-service provider availability/delays and events beyond our control.
Customers are advised to initially contact Australia Post directly for the latest updates using the tracking number. In case of issues, contact our support team at aunz-support@britax.com for assistance.
8. Tracking Notifications
Upon dispatch, customers will receive a tracking link to follow the shipment's progress based on the latest updates from Australia Post.
9. Parcels Damaged In Transit
If a parcel is damaged in transit, please contact customer service via aunz-support@britax.com for further assistance.
Returns Policy
General
1. We are confident that you will be happy with your purchase, however we offer returns for all items purchased directly with Britax Australia based on the below reasons (subject to any other rights under the Australian Consumer Law):
a. Faulty goods received
b. Damaged goods received
c. Incorrect goods received
d. Late delivery due to an item being lost in transit
2. Refunds are applicable for all eligible returns, including on full price, promotional or markdown items. Britax does not offer exchanges via our online store except in respect of faulty goods where there has been a major failure, as set out below.
3. We do not accept returns for change of mind.
How can I request a return?
4. Before completing your return, ensure you have the following information:
a. Order confirmation number # (can be found in your confirmation email).
b. Email address used to place the original order.
5. Contact our customer service team via aunz-support@britax.com and tell us which items you would like to return and why.
6. If your return is accepted, you will be emailed a Return Authorisation Number (RMA Number) and instructions for completing your return.
How do I send a return?
7. Print the email with the RMA Number and attach to the package to be returned. Please pack the item(s) to be returned in its original packaging and address it to:
Britax Childcare Pty Ltd
Attention: Customer Service Team
Reference: RMA xxxx
68 Boundary Road
SUNSHINE WEST, VICTORIA 3020
8. Take your parcel with the RMA attached to any Post Office where they will charge you a postage fee for the return shipping. Please obtain tracking information for your parcel. Subject to your rights under the Australian Consumer Law, Britax will not take responsibility for return item/s not received if registered post and/or tracking is not used.
Processing of returns and refunds
9. Once received by us, it typically takes 3 business days for returns to be processed. You will be notified by email once your return has been finalised.
10. All refunds processed will be refunded to your original method of payment. If any item purchased with a gift card is returned for a refund, the refund amount will be automatically credited to the original gift card. If the purchase was made by a combination of Gift Cards and credit card then refunds will be processed on the same card as the original payment was made first, and the return card for the remaining amount will be emailed to the email address entered at the time you placed your Order.
Return of faulty goods
11. We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products, you will be entitled to the following (subject to any other remedies available under the Australian Consumer Law):
a. Your choice of an exchange or refund of products for a major failure; or
b. Exchange if there is a failure which does not amount to major failure.
12. In assessing a faulty claim, Australia Consumer Law may allow us to consider how much time has passed since original purchase, customer use of the product, the length of time in which it is reasonable for the product to be used and the amount of use the product could reasonably be expected to tolerate before the fault becomes noticeable.
13. If you believe your item is faulty or damaged, please contact our Customer Service Team. Nothing in this document is intended to exclude, restrict or modify any non-excludable right or remedy you have under law, including the Australian Consumer Law.