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General Stroller FAQs

QUESTION:

At what weight can I use the second seat on the Strider stroller?

ANSWER:

The second child seat is suitable from birth up to 17kgs.


QUESTION:

At what weight can I use the top seat on the Strider stroller?

ANSWER:

The top seat is suitable from birth up to 20kgs.


QUESTION:

How do I wash/clean the fabrics on my stroller?

ANSWER:

Removable fabric covers and trims may be cleaned using warm water with a household soap or mild detergent. Allow it to dry fully, preferably away from the direct sunlight.

Non removable fabric covers and trims may be spot cleaned using a damp sponge with soap or a mild detergent. Allow it to dry completely before folding or storing it away.


QUESTION:

How many recline positions does the second seat on the Strider have?

ANSWER:

The second seat has three recline positions.


QUESTION:

Will the Strider Compact fit through a standard doorway?

ANSWER:

The width of the Strider Compact is 625mm. 


QUESTION:

What is the width of the Strider Plus?

ANSWER:

The width of the Strider Plus is 700mm.


QUESTION:

Can you use a stroller for the newborn to sleep in at night time?

ANSWER:

No, the stroller isn't a permanent sleeping solution, we would recommend that you use a bassinet ie: Strider Compact or Flexx bassinets.


QUESTION:

Is the stroller suitable for a newborn or do I need the travel system?

ANSWER:

All Steelcraft layback strollers/prams are suitable for use with a newborn. A bassinet is an optional extra.


QUESTION:

Is the Steelcraft Cruiser and Solar Infant Carrier (Baby Capsule) compatible with any of the Strider prams?

ANSWER:

The Cruiser and Solar Infant Carrier are compatible with all prams that also fit the Steelcraft Infant Carrier.

Please view our compatibility guide.


QUESTION:

Can you purchase a bootcover or footmuff to fit the second seat on a Strider Compact?

ANSWER:

No, the second seat is not compatible with a bootcover.


QUESTION:

I have a stroller and the harness clips have snapped so I was wondering how I go about getting a new set?

ANSWER:

We do have replacement buckles available for most current strollers. Please give our Consumer Support Team a call on 1300 303 330.


QUESTION:

I require second seat extenders for the top seat of my Strider Compact, am I able to purchase these separately?

ANSWER:

Yes, spare parts such as these can be ordered from our Consumer Support Team directly on 1300 303 330.


QUESTION:

Can I get a replacement bumper bar for my Strider Plus or Strider Compact Stroller?

ANSWER:

Spare parts can be ordered from our Consumer Support Team directly on 1300 303 330.


QUESTION:

Can my Steelcraft Stroller take a buggy board/toddler stand?

ANSWER:

We do not have any toddler/buggy boards available. Baby retailer stores may sell universal boards however, we do not recommend this is used on your stroller as the unit has not been tested to hold the extra weight on the back of your stroller.  


QUESTION:

The wheels on my Agile/Agile Plus are sticking and not turning properly, what does this mean?

ANSWER:

They may just need to be cleaned, please remove your wheels from the frame, clean the shaft and axle and use a small amount of silicone gel on the axle. If you are still experiencing this problem, please call our Consumer Support Team on 1300 303 330 for more information on this.


QUESTION:

The footrest is broken on my Strider Stroller, what do I do?

ANSWER:

You can have this part replaced by an authorised Britax repair specialist. Contact our Consumer Support Team on 1300 303 330 for more information regarding your nearest centre.


QUESTION:

At what weight can I use the second seat on the e-brake stroller?

ANSWER:

The second child seat is suitable up to 17kgs.


QUESTION:

At what weight can I use the top seat on the e-brake strollers?

ANSWER:

The top seat is suitable from birth up to 20kgs.


QUESTION:

How many recline positions does the second seat on the e-brake have?

ANSWER:

The second seat has three recline positions.


QUESTION:

What type of material are the Flexx stroller tyres made out of?

ANSWER:

The tyres are EVA with a PU (polyurethane) outer. The outer layer is approximately 3mm. they wheels are not foam filled.