You are here:

General Stroller FAQs

QUESTION:

At what weight can I use the second seat on the Strider stroller?

ANSWER:

The second child seat is suitable from birth up to 17kgs.


QUESTION:

At what weight can I use the top seat on the Strider stroller?

ANSWER:

The top seat is suitable from birth up to 20kgs.


QUESTION:

How do I wash/clean the fabrics on my stroller?

ANSWER:

Removable fabric covers and trims may be cleaned using warm water with a household soap or mild detergent. Allow it to dry fully, preferably away from the direct sunlight.

Non removable fabric covers and trims may be spot cleaned using a damp sponge with soap or a mild detergent. Allow it to dry completely before folding or storing it away.


QUESTION:

How many recline positions does the second seat on the Strider have?

ANSWER:

The second seat has three recline positions, including the folded position.


QUESTION:

Can the Strider Compact carry 17kg or 20kg?

ANSWER:

The top seat of the Strider Compact has a weight limited to 20kgs. Where as, the second seat has a weight limited to 17kgs.


QUESTION:

Does the Unity Capsule fit on the Strider Plus Compact?

ANSWER:

The Unity approved to the 2010 series is compatible with the addition of the Strider Click & Go recievers and the Unity Click & Go Adaptors. A Unity approved to the 2013 series requires the addition of the Strider Click & Go receivers only.

Please view our compatibility guide.


QUESTION:

Will the Strider Compact fit through a standard doorway?

ANSWER:

The width of the Strider Compact is 625mm. A standard doorway is 780mm.


QUESTION:

What is the width of the Strider Plus?

ANSWER:

The width of the Strider Plus is 700mm.


QUESTION:

Is the Strider Compact the same as the Britax B-READY Stroller?

ANSWER:

No, the frame configuration for the B-READY is different to the Strider Compact range.


QUESTION:

Can you use a stroller as a normal bassinet for the newborn to sleep in at night time?

ANSWER:

Strollers are not recommended for overnight use and infants should be supervised whilst using any stroller.


QUESTION:

Is the stroller suitable for a newborn or do I need the travel system?

ANSWER:

All Steelcraft layback strollers/prams are suitable for use with a newborn. A bassinet is an optional extra.


QUESTION:

Is the Steelcraft Cruiser Infant Carrier compatible with any of the Strider prams?

ANSWER:

Yes, the Cruiser Infant Carrier is compatible with all prams that also fit the Steelcraft Infant Carrier.

Please view our compatibility guide.


QUESTION:

Can you purchase a bootcover or footmuff to fit the second seat on a Strider Compact?

ANSWER:

No, the second seat is not compatible with a bootcover.


QUESTION:

I have a stroller and the harness clips have snapped so I was wondering how I go about getting a new set?

ANSWER:

We do have replacement buckles available. Please give our Customer Service Team a call on 1300 303 330 if you would like to place an order.


QUESTION:

Can I get a replacement bumper bar for my Strider Plus or Strider Compact Stroller?

ANSWER:

Spare parts can be ordered from our Customer Service Team directly on 1300 303 330.


QUESTION:

I require second seat extenders for the top seat of my Strider Compact, am I able to purchase these separately?

ANSWER:

Yes, spare parts such as these can be ordered from our Customer Service Team directly on 1300 303 330.


QUESTION:

Can my Steelcraft Stroller take a buggy board/toddler stand?

ANSWER:

We do not have any toddler/buggy boards available. Baby retailer stores may sell universal boards however, we do not recommend this is used on your stroller as the unit has not been tested to hold the extra weight on the back of your stroller.  


QUESTION:

The wheels on my Agile/Agile Plus are sticking and not turning properly, what does this mean?

ANSWER:

They may just need to be cleaned, please remove your wheels from the frame, clean the shaft and axel and use a small amount of silicone gel on the axel. If you are still experiencing this problem, please call our Customer Service Department on 1300 303 330 for more information on this.


QUESTION:

The foot rest is broken on my Strider Stroller, what do I do?

ANSWER:

You can purchase replacement foot rest brackets direct from Britax but you need to have access to a pop rivot gun, because of such we recommend you have this part properly fitted by an authorised Britax repair agent which we can discuss further with you. Contact our Customer Service Team on 1300 303 330 for more information regaridng this.


QUESTION:

Can I leave the Click & Go stroller adaptors in my Unity infant car seat?

ANSWER:

Yes the Unity is tested and certified with stroller adaptors.


QUESTION:

At what weight can I use the second seat on the e-brake stroller?

ANSWER:

The second child seat is suitable up to 17kgs.


QUESTION:

At what weight can I use the top seat on the e-brake strollers?

ANSWER:

The top seat is suitable from birth up to 20kgs.


QUESTION:

How many recline positions does the second seat on the e-brake have?

ANSWER:

The second seat has three recline positions, including the folded position.