How long is the warranty on my Steelcraft Stroller/Walker/Portable Cot/Rocker/Swing/High Chair?
Please refer to the Warranty section of this website for details.
If my stroller is out of warranty and I need a repair, what can I do?
We have repair agents located in the below states:
VIC – Britax (Sunshine West) 1300 303 330
VIC - Baby 2nd Heaven (Cranbourne West) 9769 2366 (Strollers only)
NSW – Pram Fix (Taren Point) 1300 308 435
NSW – Babysafe (Brookvale) 1300 442 229
QLD – Bubby’s Playpen (Stafford) 07 3356 6089
SA – The Pram Doctor (Seaford) 0407 600 500
WA – The Pram Repair Place (Osborne Park) 08 9444 7261
What does the Steelcraft Warranty Cover?
Steelcraft products are covered against faulty materials and workmanship when used under normal conditions. In the unlikely case that you find any material or workmanship that affects the normal operation of your Steelcraft product, we will repair or replace the product within the 24 month warranty period.
How do I register my warranty?
Please visit http://www.britax.com.au/service-support/product-registration/ to register your purchase.
What if I do not have my proof of purchase?
We require proof of purchase to validate your warranty claim. Without this information we are unable to validate the date of purchase or if in fact it has been purchased first hand. Rental, hire or commercial use products are not covered by our warranty. Our warranties are non-transferrable across multiple owners.
If I purchased my stroller or nursery product last year and register my details will my warranty be 24 months as opposed to 12 months?
Yes 24 months will automatically apply to your product purchase. 24 months will be calculated from the date of purchase and proof of purchase will be required to validate your claim.
What is the process for making a warranty claim?
To make a warranty claim, please contact our customer service team on 1300 303 330 or by email at [email protected]. You will be required to:
- Return the product to the place of purchase or to a designated repair agent;
- Present your receipt as proof of purchase;
- Identify the defect in the product; and
- Present the product for inspection on request.
Britax will then advise you whether the product is covered by the warranty.
What happens if my product or product part is no longer available for repair or warranty claim?
In the event that a replacement product or part is no longer available, Britax reserves the right to provide a suitable alternative.
What happens to my warranty if the store closes?
Your warranty is provided by Britax. You have the choice to deal directly with Britax or the store in which you purchased. Should the store you purchased close please contact Britax directly and they will direct you to the closest Repair Agent.
I have been given my product, used from a friend, does the warranty still apply?
A proof of purchase is required for warranty to apply. Our express warranties are non-transferrable across multiple users.