Warranty

Manufacturers use this information to contact owners about safety issues, including recalls, and are not allowed to use owner data for other purposes.  Registration is not activation of warranty coverage.

Please refer to our Warranty advice found on this website.

Britax Safe-n-Sound products are covered against faulty materials and workmanship when used under normal conditions. In the unlikely case that you find any material or workmanship that affects the normal operation of your Safe-n-Sound product, we will repair or replace the product within the following warranty periods from the date of purchase:

• Britax Safe-n-Sound foam boosters, soft baby carriers and accessories are covered by a 12 month warranty;
• Britax Safe-n-Sound injection moulded car seats are covered by:
  • 5 years on Safe-n-Sound car seat moulding, harness and fittings;
  • 2 years on softgoods supplied with your Safe-n-Sound car seat at the time of purchase (including accessories); and
  • 1 year on Safe-n-Sound accessories supplied after you purchase your Safe-n-Sound car seat.

Britax Safe-n-Sound injection moulded car seats are covered by:

• 10 years on Safe-n-Sound car seat moulding, harness and fittings; and
• 5 years on Thermo5™ soft goods.

Please visit http://www.britax.com.au/service-support/product-registration/ to register your purchase.

Yes, you must register your product purchase online for the extra warranty to apply. If you have not registered online our general warranty will apply.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our General Warranty includes the following:

• Britax Safe-n-Sound foam boosters, soft baby carriers and accessories are covered by a 12 month warranty;
• Britax Safe-n-Sound injection moulded car seats are covered by:
• 5 year warranty on seat moulding, harness and fittings;
• Fabric covers, comfort pad and padding are covered by a 2 year warranty; and
• Speakers (where fitted) are covered by a 6 month warranty.

We require proof of purchase to validate your warranty claim. Without this information we are unable to validate the date of purchase or if in fact it has been purchased first hand. Rental, hire or commercial use products are not covered by our warranty. Our warranties are non-transferrable across multiple owners.

Yes, if you have purchased your car seat within the last 10 years and we can find this registration within our data. If we cannot find your details we will need for you to provide your proof of purchase to validate your registration.

Thermo5 is a superior fabric and as a sign of our confidence in the added quality and performance we have extended our warranty coverage.

Thermo5™ fabric can be identified by a label on the cover of the seat. When you register your product online we will identify this child restraint as Thermo5™ via its product name and serial number.

The 10 year warranty covers all Britax Safe-n-Sound injection moulded car seats - seat moulding, harness and fittings.

To make a warranty claim, please contact our customer service team on 1300 303 330 or by email at [email protected].  You will be required to:

1. Return the product to the place of purchase or to a designated repair agent;
2. Present your receipt as proof of purchase;
3. Identify the defect in the product; and
4. Present the product for inspection on request.

Britax will then advise you whether the product is covered by the warranty.

In the event that a replacement product or part is no longer available, Britax reserves the right to provide a suitable alternative.

Your warranty is provided by Britax. You have the choice to deal directly with Britax or the store in which you purchased. Should the store you purchased close please contact Britax directly and they will direct you to the closest Repair Agent.

A proof of purchase is required for warranty to apply. Our express warranties are non-transferrable across multiple users.