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Frequently asked questions (FAQ)

Is there something missing from our website? Search the Frequently Asked Questions below.
For further assistance please contact our customer service team on:

1300 303 330 (Australia)
0508 688 822 (New Zealand)

Email Australia
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New Zealand:   kEncEmailO[.dvtutfswAcsjuby/dpn

Contents

Age of Seat
Air Bag
Air Plane Travel
Anchor Point
Care & Maintenance
Crash Exchange Program
Fitting Your Restraint
Instructions Manuals
International Restraints
Platinum Air Cushion
Suitability
Second Hand Seat
Click & Go System
Warranty
 


Q. What is the CLICK & GO System?
A. The Britax CLICK & GO System is comprised of two interlocking pieces (sold separately) that create a secure attachment between suitable Britax or Steelcraft Strollers and a suitable Britax Safe-n-Sound Infant Carrier. The attached PDF explains in detail the CLICK & GO System. Please click here to view.

The following products are suitable for use with the Britax CLICK & GO System:

•    2010 Standard (only) Britax Safe-n-Sound Unity Infant Carrier

•    Britax Safe-n-Sound Unity Infant Carrier with BOB Fashions (sold with the Britax CLICK & GO Adaptor installed)

•    BOB Ironman Stroller

•    BOB Revolution SE Stroller

•    BOB Revolution SE Duallie Stroller

•    Agile Plus Stroller

•    Agile Stroller

•    Strider Compact

•    Strider PLUS 4 Wheel

•    Strider PLUS 3 Wheel

Q. Can I buy a second hand Child Restraint?
A. Yes. However, while it isn’t possible to guarantee that a used restraint is fully safe, the following checklist should be followed:
Make sure the device is approved to Australian Standard 1754

•    If the Child Restraint does not have a hook connection on the upper anchorage strap then it is over
      10 years old and should not be used 
•    Check for signs of wear, ie. cracks, faded or frayed straps, or a buckle that doesn’t work
•    Check the history of the restraint if you can. Don’t use one which has been involved in a crash - it is
      likely to have been stressed and may not provide adequate protection
•    As a general rule, only consider a restraint owned by someone you know
•    Secondhand child restraints may not contain all the safety features of the latest Australian Standard

We do not recommend the use of second hand Child Restraints as the full history of the restraint may not be known. 

 

Q. Can I use a second hand Child Restraint and is it safe?
A. Child Restraints cannot be checked visually and therefore it is important to know its history (e.g. Has it been in an accident? Has it been stored correctly while not in use? etc). We do not recommend the use of second hand Child Restraints as the full history of the restraint may not be known.

A. There is a date of manufacture section on most labels, on that there will be a date; this is the date of manufacture.


Q. Is it still okay to use a 10 year old Child Restraint?

A. Anything 10 years or older should not be used. We recommend replacement at 10 years, due to deterioration of the plastics used in construction of modern restraints. A seat may have become brittle over time, and simply will not provide the same level of protection against impact. Secondhand child restraints may not contain all the safety features of the latest Australian Standard. 


Q. What’s the problem with air bags and children?
A. Air bags are designed for an adult’s mass and may not provide an appropriate impact environment for children, So: 

-       Where there are side Air bags / curtains fitted, a child should not sleep with their head against the side of the car

-       Rearward facing restraints should never be used where there is a forward mounted air bag.

-       Keep children away from air bag systems.

-       Side / curtain airbags should not affect forward facing seats however you should refer to your vehicle's owners manual for further recommendations.

-       Check with vehicle manufacturers’ agent in regard to deactivation of an air bag system if necessary.

Follow all advice listed in your vehicles owner manual. 


Q. Can I use my restraint on an air plane? 
A. Some airlines operating under Australia Civil Aviation Safety Authority (CASA) accept child restraints that comply with the Australian Standard. These include Qantas, Jetstar, Virgin Blue, and the regional airlines. These airlines should accept your seat without question although some Airlines have required the seat to be checked for fit the day before. Width of the child restraint may be more of a concern for smaller aircraft used in regional service. It is best to always check with the airline.

Unlike seats made in USA our seats do not have a statement “Suitable for use in aircraft” as our standard does not have this requirement. Many airlines will look for this statement as it is accepted by the USA Federal Aviation Authority. All airlines should accept the CASA acceptance of Australian child restraints but the on board airline staff are not necessarily aware of the acceptance.

Child restraints that are not suitable for aircraft use are Baby Safety Capsule and any Baby Carrier that requires the use of a base, Booster seats and Booster Cushions, Child Safety Harnesses, Series 3 Car seat.

The tether or upper anchorage strap does not need to be attached although Qantas do have dedicated seats where child restraints can be fitted and the tether or upper anchorage strap connected to straps fitted to the aircraft.

Airlines may be concerned as to the location of a rearward facing child restraint as this may limit access to seats available.

Airlines will assist with you using a child restraint but their understanding of child restraints may be limited.

You will need to book and pay for a seat to use your child restraint. Check with your airline or travel agent.

Airlines do provide an additional strap for very young children and babies and that uses the parent’s seat belt and does not require an extra seating position.

Some airlines do provide child restraints for use in their aircraft. Check with your travel agent.

We can provide a letter that indicates compliance with FAA requirement that has been accepted by airlines but has also been rejected. Please enquire with our Customer Service if such a letter is needed.


Q. Can I fit more than one child restraint to each anchor point?
A. No. It is impossible to do this.


Q. If my car already has two anchor points can I easily add another?
A. Not always, as the number of anchor points varies for each type of vehicle. Changes can be carried out by an Authorised Fitting Station.


Q. Where are my car's child restraint anchorage points?

A. If there is no anchor point/anchor fitting then that seating position may not be suitable for a child seat.

Consult the vehicle owner’s handbook for location of anchor fittings or anchorage points and the possible use of spacers. Some vehicles may have an anchor fitting fitted by the vehicle manufacturer. If anchorage points cannot be found refer to car manufacturer or local child restraint fitting station or traffic authority for optimum position of anchorage point and the use of spacers.

If there is only an anchor point but no fitting it may be concealed by a plastic plug. You will need to fit an anchor fitting. All child seats that allow for upper tether attachment are supplied with an anchor fitting.



Q. How can I clean my Car Seat cover?
A. Each Car Seat has a flame retardant cover which can be removed for cleaning. Cleaning instructions are on the care label attached to the cover. All Car Seat covers are machine washable (gentle cycle), cold water only, rinse well, dry on flat surface, do not tumble dry, bleach or dryclean.


Q. How can I clean my Harness Buckle?

A. If sticky liquids such as baby formula, fruit juice, etc. get inside your Harness Buckle, it may become sluggish. An indication of a sluggish Harness Buckle is that you cannot hear a click when engaging the Harness Tongues. To restore the Harness Buckle to good working order follow the details in your instruction manual.

Cleaning Suggestion: - A. From the underside of the restraint pull each crotch 3-bar slide then turn 3-bar slide and push through each slot to remove the 
                                         Harness Buckle from the restraint. 
                                     B. Place the Harness Buckle under warm (max. 40 degrees Celsius) running water. Let the water run through the mouth of the buckle
                                         for five minutes.
                                     C. Engage and disengage the Harness Tongues and Buckles several times until a strong audible click is heard when inserting the last
                                         tongue.
                                     D. If you still cannot hear a strong audible click after engaging the Harness Tongues and Buckle, then repeat cleaning several times. 
                                          If the Harness Buckle cannot be returned to its original working condition then contact Britax Childcare Customer Service.
                                     E. Refit the harness buckle to the restraint with the red button facing out and feeding each 3-bar slide through appropriate slot.


Q. Can I wash the straps/harness to my car seats?
A. We we would only recommend that you spot clean the harness with a damp sponge. The harness straps can be soaked however they must be dried thoroughly without excessive heat (do not tumble dry). The harness straps  should not be place in a washing machine as this may cause damaged to the stitching, etc or damage your washing machine. There are combination of washer/dryer and this could be dangerous.

Q. What is the Crash Exchange Program?
A. The Crash Exchange Program applies in Australia and New Zealand. If a Safe-n-Sound child restraint is involved in a severe crash, it may be considered eligible for an exchange for a new one of the same or similar design and features. This is an alternative to making a claim under your insurance policy.

Please read the full terms and conditions carefully before proceeding with an application. For more details click here.


Q. Can I install a child restraint into my vehicle without going to a professional restraint fitter?
A. Yes, you can install your child restraint as every restraint comes with a comprehensive instruction manual.


Q. Can I use seatbelt extenders for easier access when using my booster seat?
A. Britax does not recommend them being used with any of our booster seats. We cannot guarantee that the lap belt would be fitted in the correct position across the hips when used in conjunction with an aftermarket seat belt extender.


Q. Is the Series 3 restraint still being manufactured?
A. No. The Series 3 restraint is no longer being made.



Q. When is my child too big for the restraint I’m using?
INFANT CARRIER
Restraints manufactured to AS/NZS1754-2004 - When your child's shoulders are level with the top slot of their Infant Carrier it is time to move into a larger seat.
Restraints manufactured to AS/NZS1754-2010 - When your child's shoulders reach the shoulder height marker to change to the next suitable restraint or forward facing mode.


CONVERTIBLE CAR SEAT

Restraints manufactured to AS/NZS1754 - 2004 - Your child is too big for a Convertible Car Seat when their shoulders are 25mm above the top harness slot.
Restraints manufactured to AS/NZS1754 - 2010 - When your child's shoulders reaches the shoulder height marker to change to the next suitable restraint or booster mode.

BOOSTER SEAT
Restraints manufactured to AS/NZS1754 - 2004 - If your child’s eyes are above the top of the Booster Seat back when seated, this is an indication to move to the next form of seat.
Restraints manufactured to AS/NZS1754 - 2010 - When your child's shoulders reach the upper shoulder height marker to change to the next suitable restraint.


BOOSTER CUSHION

Restraints manufactured to AS/NZS1754 - 2004 - If using a Booster Cushion with no back (e.g. Nova) then the child’s eye level must be below the car seat back or headrest when the child is seated.  
The introduction of the AS/NZS1754 - 2010 saw the deletion of Booster Cushions due to their inability to provide side impact protection. Safe-n-Sound ceased manufacturing booster cushions in 2011.


Q. Why does my baby have to travel rearward facing?
A. In a frontal accident it is safer to spread the forces of an accident across a fully supported back than to be suspended in a harness. Additionally a baby’s head is largely unsupported and vulnerable to being thrown violently forward if in a forward facing restraint.


 Q. Where can I get another instruction manual for my Safe-n-Sound seat?
A. For current products you can find a copy on this website. Simply find the specific product and click through on the product page to the attached pdf file.
If your product cannot be found on our website please contact our customer service team on (AUST) 1300 303 330 and (NZ) 0508 688 822.


Q. Can I use my restraint overseas? 
A. Many countries have laws for using child restraints and their standards differ from Australia. Laws vary from country to country and even state to state. Countries with strong laws are European countries, USA, Canada, Japan and South Africa.

Many vehicles around the world are not yet fitted with a child restraint upper anchorage point or fitting thus to use an Australian seat an upper anchorage fitting needs to be installed. There will be no fittings in Taxis and most rental cars. In many developing countries there are no seat belts in which case a child restraint is of no use at all.

New Zealand accepts child restraints made in Australia to the joint Australian and New Zealand Standard and there is an understanding of the upper anchorage strap and vehicle fittings. Despite this it is worthwhile asking for a rental vehicle that is suitable for Australian Child restraints and it has an upper anchorage (tether strap) fitting in the vehicle.


Q. I have purchased a Britax child restraint overseas and have brought it to Australia, can I use it?
A. Britax seats are made to other overseas standards and not to the joint Australian/New Zealand standard. The traffic rules in all states required child restraints to comply with the Australian Standard AS/NZS1754 and in some states required certification (the 5 tick mark used on all Australian seats). Using an International restraint that doesn’t comply with AS/NZS1754 is illegal. Thus there is the possibility that you could be booked for a traffic violation or in the case of a crash an Insurance company may consider that the Child restraint invalidates the insurance policy and you may be held liable for the death or injury of your child.

Q. Is Platinum the safest Safe-n-Sound convertible car seat?
A. The Platinum AHR Air Cushion’s dramatically reduce the head accelerations experienced by a child in a side impact crash. The head accelerations felt in all Safe-n-Sound seats are at an acceptable level but the Platinum provides superior protection.


Q. How long can I keep my baby in the rearward position of my Convertible Car Seat?
A. Restraints manufactured to AS/NZS1754-2004 - allow you to keep the infant in the rearward position for up to 12kg. Keeping your child in rear facing mode for as long as possible provides maximum safety for your child. When your child's shoulders are level with the top slot of their Infant Carrier it is time to move into a larger seat.
Restraints manufactured to AS/NZS1754-2010 - When your child's shoulders reach the shoulder height marker to change to the next suitable restraint or forward facing mode.


Q. Is an Infant Carrier better than a Convertible Seat?
A. Convertible Car Seats and Infant Carriers are tested to comply with the Australian Standard. The major advantage of an Infant Carrier is that the baby can be moved into and out of the car without being disturbed - enabling you to be out and about. Your purchase decision should be based on suitability for child together with size (fitment in smaller car), features (seat saver, canopy, support inserts, harness pads), materials (feel of fabrics), and ease of fitting. Both will protect your child in an accident.


Q. When should a Booster Seat be used?
A. Booster Seats are suitable for children who have outgrown their Convertible Car Seat and weigh between 14-26 kg (around 4-8 years of age). The Booster Seat raises the child so the seat belt is worn in correct position, on their thighs and hips. If using a Booster Seat with a back incorporated, make sure the child’s eyes are below the top of the Booster Seat back when seated. This is an indication to move to the next form of seat. Take note - some Booster Seats have higher backs increasing the longevity of use. Take note that Booster Cushions do not provide side impact protection for your child's head.

All Safe-n-Sound Booster Seats incorporate a sash locator guide to help position the adult seat belt in the correct position across the child’s shoulder so it does not rub against the child’s neck. Do not raise your child to the correct height for an adult seat belt by any other method i.e. cushions, as these may compress and the child may slip under the belt resulting in a serious injury or strangulation especially in a collision.



Q. Who do I speak to about warranty on my Safe-n-Sound seat?
A. You can either take the product back to your place of purchase or contact our customer service team on (AUST) 1300 303 330 and (NZ) 0508 688 822. Retailers or our customer service team may ask you for a copy of your receipt showing the date of purchase.