Since 2006 the Strider Signature Stroller has enabled over 60,000 Australian and New Zealand families to be mobile. In celebration of the Strider Signature Stroller's 5th evolution of quality, reliability, longevity, and its 15th birthday, we want new families to enjoy our quality ride with their little one for as long as possible. That is why we, Britax Childcare Pty Ltd ACN 006 773 600 (Britax / we / our) are offering a warranty against defects in relation to the Strider Signature v5 Stroller (Product), as set out in this document (Strider V5 Lifetime Warranty).
This Strider Signature V5 Lifetime Warranty reflects our confidence in the experience, knowledge and quality of our design, engineering, production and product performance. We test all our products to meet the relevant Australian standards, testing above and beyond these standards to ensure we make conscious choices about how we create our products, taking pride in the fact that we create affordable products to last. We strive to reduce our environmental impact and add value and confidence for parents wherever we can.
Britax warrants the Product against defects in materials and workmanship (normal wear and tear excluded) that affect the normal operation of the product. The warranty commences on the date of purchase, about all Products purchased on or after 1 February 2021, and will apply, subject to the exclusions set out below, for the normal lifetime of the Product.
The Strider Signature v5 Lifetime Warranty is limited to the Product only; the warranty does not cover other Britax products or any additional accessories that a consumer may purchase.
This Strider Signature v5 Lifetime Warranty is limited to consumer-buyers of the Product, purchased from Britax or authorised dealers, for their personal use or personal family or household purposes.
Only the original purchaser of the Product is eligible for the Strider v5 Lifetime Warranty. For the Strider Signature v5 Lifetime Warranty to apply the original purchaser must have purchased the Product on or after 1 February 2021 and must:
- Register your product
- Provide proof of purchase, including the purchase date, within 6 months from the date of purchase of the Product.
This Strider Signature v5 Lifetime Warranty does not apply:
- to products that are purchased second-hand;
- to products that have been fitted with aftermarket accessories regardless of whether those aftermarket accessories are Britax products or not;
- to products that are used for rental, hire or other commercial purposes;
- where the damage or fault is, in whole or part, as a result of incorrect installation, mistreatment, or intentional damage;
- concerning normal wear and tear;
- where damage is caused by failure to use or maintain the Product other than in normal conditions; or
- where damage is caused by any use otherwise than by the instruction manual or service guidelines including instruction videos and any other information supplied by Britax (whether under the Britax name or another name used by Britax, including Steelcraft) for the Product.
You must use and maintain the Product in accordance with any manual or service guidelines, including instruction videos and any other information, supplied by Britax (whether under the Britax name or under another name used by Britax, including Steelcraft).
If the Product develops a defect, you must not attempt to repair it yourself. Doing so may cause damage which is not covered by this Strider Signature v5 Lifetime Warranty.
In the unlikely event that you find that your Product does not satisfy this warranty against defects in materials and workmanship, and you submit a valid claim under this Strider Signature v5 Lifetime Warranty, Britax will, at its option, repair or replace that Product within a reasonable period of you making a claim in accordance with this Strider Signature v5 Lifetime Warranty.
If a replacement product is no longer available, Britax reserves the right to provide what it considers to be a suitable alternative that is at least equivalent to the original Product in function and quality.
When a Product or component is replaced, any replacement item becomes your property and the replaced item becomes Britax's property.
This warranty applies to any replacement item (the warranty period for such replacement item commencing on the date of dispatch of the replacement item as notified to you by Britax or an authorised dealer).
To make a claim under this Strider Signature v5 Lifetime Warranty, you should contact the authorised dealer that sold the Product to you. If you are unable to contact the authorised dealer that sold the Product to you, you may contact Britax at:
- Telephone number: 1300 303 330
- Email address: au-support@britax.com
Once your claim is received, a representative of the authorised dealer that sold the Product to you (or Britax if the authorised dealer cannot be contacted) will help determine whether your warranty claim is valid and, if it is, will inform you how Britax will honour it. This warranty only covers replacement or repair of your Product. You may be required to cover the costs of transporting the Product to the authorised dealer or Britax.
After you lodge a warranty claim, the relevant authorised dealer or Britax may, before honouring the warranty, require that you provide proof of purchase details and respond to questions designed to assist with diagnosing potential faults. You must respond to all requests promptly.
No authorised dealer or repairer of Britax has authority to vary the terms of this Strider Signature v5 Lifetime Warranty.
The benefits given by this warranty are additional to other rights and remedies that you may have in relation to our products.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
