Warranty

BRITAX Warranty

Guarantee 

Australian Consumer Law

On all of our goods, you have the benefit of a statutory consumer guarantee. In summary, goods are guaranteed to be of “acceptable quality” (fit for purpose), goods are guaranteed to match any description against which they are sold and goods are guaranteed to match any sample against which they are sold. These consumer guarantees are provided for by the Australian Consumer Law and, if you believe anyone of these guarantees is not satisfied by a Britax product, you have rights under the Australian Consumer Law to enforce that guarantee.

Your rights under the statutory consumer guarantees are set out in the Australian Competition and Consumer Commission’s Consumer Guarantees – A Guide for Consumers.

In addition to the statutory consumer guarantees, BRITAX offers its own company warranty on all of its products. You, therefore, have the option of seeking redress for defective or faulty product either under the BRITAX company warranty or the statutory guarantees. After the Britax company warranty expires, you still have your rights under this statutory consumer guarantees.

Depending on the product involved, the following Britax company warranty applies:

• BRITAX Safe-n-Sound Warranty;
• BRITAX Safe-n-Sound Extended Warranty;
• BRITAX  Wheeled Goods Warranty;
• Steelcraft Warranty; and
• BOB Warranty.

BRITAX Safe-n-Sound Warranty

Safe-n-Sound products are covered by this company warranty against faulty materials and workmanship (normal wear and tear excluded) that affects the normal operation of your Safe-n-Sound product. In the unlikely event that you find that your Safe-n-Sound product does not satisfy this warranty, Britax will (at its option) repair or replace that product within a reasonable period of you making a claim in accordance with this policy.

In the event that a replacement product is no longer available, Britax reserves the right to provide what it considers to be a suitable alternative.

For this company warranty to apply, you must make an application before the expiration of the following periods from the date of purchase*:

• 5 years on Safe-n-Sound car seat moulding, harness and fittings;
• 2 years on softgoods supplied with your Safe-n-Sound car seat at the time of purchase (including accessories); and
• 1 year on Safe-n-Sound accessories supplied after you purchase your Safe-n-Sound car seat.

This company warranty does not apply to second hand or aftermarket goods or goods used for rental, hire or other commercial purposes or to any claim where the damage or fault is, in whole or part, the result of incorrect installation, mistreatment, intentional damage, any use other than use in normal conditions or any use otherwise than in accordance with the instruction manual for that product.

Please read your instruction manual carefully before using any of our products.

BRITAX Safe-n-Sound Extended Warranty

You can extend the term of the Safe-n-Sound General Warranty by registering your Safe-n-Sound product (within 60 days of your purchase) with Britax online at https://www.britax.com.au/service-support/product-registration/.

Once you have registered your purchase with us, your extended warranty includes an additional 5 years on Safe-n-Sound car seat moulding, harness and fittings (10 years in total).

If your Safe-n-Sound car seat features Thermo5™**, you will receive an additional 3 years warranty on soft goods (5 years in total).

BRITAX Wheeled Goods Warranty

Britax strollers and Britax stroller accessories are covered by this company warranty against faulty materials and workmanship (normal wear and tear excluded) that affects the normal operation of your BRITAX stroller or BRITAX stroller accessory. In the unlikely event that you find that your Britax stroller or Britax stroller accessory does not satisfy this warranty, Britax will (at its option) repair or replace that product within a reasonable period of you making a claim in accordance with this policy.

In the event that a replacement product is no longer available, Britax reserves the right to provide what it considers to be a suitable alternative.

For this company warranty to apply, you must make an application before the expiration of the following periods from the date of purchase*:

• 2 years on Britax strollers and Britax stroller accessories.

This company warranty does not apply to second hand or aftermarket goods or goods used for rental, hire or other commercial purposes or to any claim where the damage or fault is, in whole or part, the result of incorrect installation, mistreatment, intentional damage, any use other than use in normal conditions or any use otherwise than in accordance with the instruction manual for that product.

Please read your instruction manual carefully before using any of our products.

Steelcraft Warranty

Steelcraft products are covered by this company warranty against faulty materials and workmanship (normal wear and tear excluded) that affects the normal operation of your Steelcraft product. In the unlikely event that you find that your Steelcraft product does not satisfy this warranty, Britax will (at its option) repair or replace that product within a reasonable period of you making a claim in accordance with this policy.

In the event that a replacement product is no longer available, Britax reserves the right to provide what it considers to be a suitable alternative.

For this company warranty to apply, you must make an application before the expiration of the following periods from the date of purchase*:

• 2 years on Steelcraft strollers, Steelcraft stroller accessories, infant carriers/baby capsules, high chairs, portable cots, walkers and rockers.

This company warranty does not apply to second hand or aftermarket goods or goods used for rental, hire or other commercial purposes or to any claim where the damage or fault is, in whole or part, the result of incorrect installation, mistreatment, intentional damage, any use other than use in normal conditions or any use otherwise than in accordance with the instruction manual for that product.

Please read your instruction manual carefully before using any of our products.

Steelcraft Strider Signature v5 Lifetime Warranty

Since 2006 the Strider Signature Stroller has enabled over 60,000 Australian and New Zealand families to be mobile. In celebration of the Strider Signature Stroller's 5th evolution of quality, reliability, longevity, and its 15th birthday, we want new families to enjoy our quality ride with their little one for as long as possible. That is why we, Britax Childcare Pty Ltd ACN 006 773 600 (Britax / we / our) are offering a warranty against defects in relation to the Strider Signature v5 Stroller (Product), as set out in this document (Strider v5 Lifetime Warranty).

This Strider Signature v5 Lifetime Warranty reflects our confidence in the experience, knowledge and quality of our design, engineering, production and product performance. We test all our products to meet the relevant Australian standards, testing above and beyond these standards to ensure we make conscious choices about how we create our products, taking pride in the fact that we create affordable products to last. We strive to reduce our environmental impact and add value and confidence for parents wherever we can.

What is covered by this Strider Signature v5 Lifetime Warranty?

Britax warrants the Product against defects in materials and workmanship (normal wear and tear excluded) that affect the normal operation of Product. The warranty commences on the date of purchase, in relation to all Products purchased on or after 1 February 2021, and will apply, subject to the exclusions set out below, for the normal lifetime of the Product.

The Strider Signature v5 Lifetime Warranty is limited to the Product only; the warranty does not cover other Britax products or any additional accessories that a consumer may purchase.

Who is eligible for the Strider Signature v5 Lifetime Warranty?

This Strider Signature v5 Lifetime Warranty is limited to consumer-buyers of the Product, purchased from Britax or authorised dealers, for their personal use or personal family or household purposes.

Only the original purchaser of the Product is eligible for the Strider v5 Lifetime Warranty. For the Strider Signature v5 Lifetime Warranty to apply the original purchaser must have purchased the Product on or after 1 February 2021 and must:

• register the Product here https://www.britax.com.au/service-support/product-registration/, in his or her name; and
• provide proof of purchase, including the purchase date, within 6 months from the date of purchase of the Product.

What is not covered by this Strider Signature v5 Lifetime Warranty?

This Strider Signature v5 Lifetime Warranty does not apply:

• to Products that are purchased second hand;
• to Products that have been fitted with aftermarket accessories regardless of whether those aftermarket accessories are Britax products or not;
• to Products that are used for rental, hire or other commercial purposes;
• where the damage or fault is, in whole or part, as a result of incorrect installation, mistreatment, intentional damage;
• in relation to normal wear and tear;
• where damage is caused by failure to use or maintain the Product other than in normal conditions; or
• where damage is caused by any use otherwise than in accordance with the instruction manual or service guidelines including instruction videos and any other information supplied by Britax (whether under the Britax name or under another name used by Britax, including Steelcraft) for the Product.

Customer's responsibilities

You must use and maintain the Product in accordance with any manual or service guidelines, including instruction videos and any other information, supplied by Britax (whether under the Britax name or under another name used by Britax, including Steelcraft).

If the Product develops a defect, you must not attempt to repair it yourself.  Doing so may cause damage which is not covered by this Strider Signature v5 Lifetime Warranty. 

How will a valid warranty claim be honoured?

In the unlikely event that you find that your Product does not satisfy this warranty against defects in materials and workmanship, and you submit a valid claim under this Strider Signature v5 Lifetime Warranty, Britax will, at its option, repair or replace that Product within a reasonable period of you making a claim in accordance with this Strider Signature v5 Lifetime Warranty. 

If a replacement product is no longer available, Britax reserves the right to provide what it considers to be a suitable alternative that is at least equivalent to the original Product in function and quality. 

When a Product or component is replaced, any replacement item becomes your property and the replaced item becomes Britax's property.

This warranty applies to any replacement item (the warranty period for such replacement item commencing on the date of dispatch of the replacement item as notified to you by Britax or an authorised dealer).

How do you lodge a Strider Signature v5 Lifetime Warranty claim?

To make a claim under this Strider Signature v5 Lifetime Warranty, you should contact the authorised dealer that sold the Product to you. If you are unable to contact the authorised dealer that sold the Product to you, you may contact Britax at:

• Telephone number: 1300 303 330
• Email address: [email protected]

Once your claim is received, a representative of the authorised dealer that sold the Product to you (or Britax if the authorised dealer cannot be contacted) will help determine whether your warranty claim is valid and, if it is, will inform you how Britax will honour it.  This warranty only covers replacement or repair of your Product.  You may be required to cover the costs of transporting the Product to the authorised dealer or Britax.

After you lodge a warranty claim, the relevant authorised dealer or Britax may, before honouring the warranty, require that you provide proof of purchase details and respond to questions designed to assist with diagnosing potential faults. You must respond to all requests promptly.

General

No authorised dealer or repairer of Britax has authority to vary the terms of this Strider Signature v5 Lifetime Warranty. 

The benefits given by this warranty are additional to other rights and remedies that you may have in relation to our products. 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This Strider Signature v5 Lifetime Warranty is provided by:

Britax Childcare Pty Ltd ACN 006 773 600

BOB Warranty

BOB strollers and accessories are covered by this company warranty against faulty materials and workmanship (normal wear and tear excluded) that affects the normal operation of your BOB stroller or accessory. In the unlikely event that you find that your BOB strollers or accessory does not satisfy this warranty, Britax will (at its option) repair or replace that product within a reasonable period of you making a claim in accordance with this policy.

In the event that a replacement product is no longer available, Britax reserves the right to provide what it considers to be a suitable alternative.

For this company warranty to apply, you must make an application before the expiration of the following periods from the date of purchase*:

• 2 years on BOB strollers and accessories.

This company warranty does not apply to second hand or aftermarket goods or goods used for rental, hire or other commercial purposes or to any claim where the damage or fault is, in whole or part, the result of incorrect installation, mistreatment, intentional damage, any use other than use in normal conditions or any use otherwise than in accordance with the instruction manual for that product.

Please read your instruction manual carefully before using any of our products.

Making a Claim under one of the company warranties:

As already noted, your rights under a Britax company warranty are separate from and independent of your rights under the statutory consumer guarantees. What you need to do to enforce your rights under a statutory consumer guarantee is set out in the Australian Competition and Consumer Commission’s Consumer Guarantees – A Guide for Consumers.

To make a warranty claim under Britax Childcare Company, please contact our customer service team by email at [email protected] or on 1300 303 330. 

You will be required to:

1. Return the product to the place of purchase or to a designated repair agent;
2. Present your receipt as proof of purchase;
3. Identify the defect in the product; and
4. Present the product to Britax for inspection upon request.

Britax will advise you whether the product is covered by the Britax company warranty. Britax ’decision of whether a product is covered by a Britax company warranty is final. Britax will act reasonably when determining whether a product is covered by a company warranty.  In the event that a replacement product is no longer available, Britax reserves the right to provide what it considers to be a suitable alternative.

International Warranty 

Britax products are available through a network of retailers in Australia and New Zealand. If you are an international customer we do not offer a warranty service outside of these regions. 

Please call our team on 1300 303 330 or alternatively email us [email protected]

*Valid proof of purchase, in the form of a retail receipt, must be provided to Britax to be eligible to make a warranty claim.

** Thermo5™ soft goods can be identified by a label on the cover of the seat.