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Testimonials

I just want to personally thank Safe n Sound for making such wonderful seats. We were involved in a high speed accident yesterday. My 6mo baby was in the back passenger side seat and we both walked away. He only has a slight bruise from the harness, but the seat did not move and he was completely protected. Parents, I can't stress enough the importance of keeping your babies rear facing for as long as possible as had I turned him forward, which by law I can, he would not be here today. Thank you Safe-n-Sound.

                                             
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What a year we have had
. My car was borrowed and rolled, both children’s seats damaged though thankfully no children in them. Britax have a fantastic Crash Exchange Program and both seats where replaced, putting my children in the safest seats possible. 6 months later the family was in a crash that can best be described as 'nearly a head on'. Both cars were travelling at 100 km per hour, the driver side took the brunt of the blow. My husband was trapped in the vehicle for nearly 2 hours, suffering broken arm, leg, facial lacerations and head injury. Behind him my 20 month old son was asleep in his Safe and Sound Meridian, a correctly fitted harness and well positioned head restraint. The seat took the impact, with the right side crushed in underneath the child. The child capsule itself holding solid, cradling my precious boy. His injuries were minor, bruising around the tummy and at each point the harness held him. He was released immediately from hospital. In comparison my 4 yo was in an older model seat, still safe and correctly fitted, but no head restraint. This was due to the fact I needed to fly with both children and was not able to carry both seats, 2 children, 1 pusher and associated luggage. Her older seat was in the car. She received bruising and burns from the harness and minor whiplash, worse off than her baby brother but still safe. Both seats where cut from the wreck but the children and I walked away, shocked and sore but whole. This is the second time dealing with the Crash Exchange in under a year, though not a pleasant experience, the service and compassion, humour and help have made the process easier than expected. I am looking forward to my new seat. I and my husband have already put and item in our work electronic email and tell everyone who asks about seats or what happened in the crash, how great my child seats are and let them know that the crash exchange is there for their children or grandchildren. The seats are fantastic and the crash exchange an opportunity for me to have peace of mind that my little ones are as safe as I can make them in the car. Elvira.

                                                                   
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Our family had a bad accident in October 2011
on our 10th anniversary. Our car was struck from behind whilst we were stationary at 70km, our car was written off, the whole back of the car was completely crushed and the side back doors bent in, we couldn’t even open the doors. The rear windows were also smashed and the car chassis completely twisted. Our front passenger seats had split in half internally and had collapsed back, whilst our sound and sound car seat was sitting in back seat with no visible damage and had looked new as if it hadn’t been in an accident at all. We are also happy to report that all passengers were totally fine apart from the driver and front passenger having whiplash. We will be more than happy to purchase these car seats again and in fact with another on the way will be getting 2 new ones to product our children. Our insurance company didn’t not include car seats as per their Product Disclose Statement, which we were very disappointed as we had purchased the top of the line Safe and sound with the best child seat safety rating, and we were ecstatic to find that Britax/Safe and Sound offered a crash exchange program for the benefit and safety of our children. As a business to offer this, I feel this is a remarkable initiative and shows that they truly care about our little ones, even at their own cost. Thankyou so much for providing such as wonderful product protecting our children and also providing us with a new seat to keep our daughter safe, we are truly grateful.  Irene  

                                                          
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I just wanted to say how grateful I am that Safe-n-Sound
make such strong, safe and reliable products and that the crash exchange program that you offer is amazing.  My 7 month old son and I were recently involved in an accident where the driver of another vehicle pulled out without looking and drove straight into the side of our car, directly where my baby was sitting.  The air bags deployed and the car was un-driveable.  Luckily he was in was in a Safe-n-Sound Platinum Convertible Restraint and he received no injuries, he was just a little shaken.  It's every parent's worst nightmare and I cannot even express how relieved I was to find that he was okay.  I truly think I have his restraint to thank for that. The customer service I received from you when I made my application for the exchange program was fantastic and I cannot speak more highly of your products and services.Thank you again!!  Melissa

                                                      
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To all the staff involved with Britax, Safe and Sound
, we want to say thankyou so much for the wonderful service you provide for the safety of our children. We were involved in a car accident where we were hit from behind and pushed into the car in front of us in peak hour traffic on a major fwy.  My whole family was in the car (Myself, husband and two children aged 3 years old and 8 months old).  The children were terrified but safe in their restraints.  We thank God that no one was injured apart from whip lash.  One of the seats were a Safe and Sound brand and the other was handed down from my sister.  We are so thankful to the crash exchange program for replacing the safe and sound seat, the other branded seat in now in the hard waste pile to be scraped.  We have now purchased another Safe and Sound seat for our 2nd child so both children are in safe and sound seats.  I have already told all my friends and family about the crash exchange program.  No other company has taken this initiative and it gives us as parents peace of mind to know that we are purchasing a quality seat that will be replaced by Britax if involved in a crash and at the same time eliminating seats involved in crashes so that our children are always kept safe. Jasmine

                                                        
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The crash occurred at the intersection of Lukes lane, Merindah Rd and St Michaels Pl Baulkham Hills.
My wife was crossing Merindah Rd from St Michaels Pl into Lukes lane. In proceeding across the intersection a car has impacted the right rear side of the car, at speed, causing it to spin. The impacting car was travelling fast downhill from a corner 60m up from point of impact. The other car has failed to avoid the impact which could have been achieved based on point of impact. After the initial shock of the impact of the collision, and the side airbag deployment, the little one was walking around happy laughing and clapping all  Safe N Sound and none the wiser to the peril she had been in. Andrew

                                                            
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We were involved in a serious accident in September my 22 month old son was in his new Safe & Sound maxi rider, words cannot express how grateful I am that he was! We were sandwiched between a ute in front and a car behind that failed to stop! Although I was badly shaken with neck, shoulder and foot injuries my son thankfully was completely unharmed! And within half an hour of the crash was running around as if nothing had happened! I will be recommending your products and the crash exchange program which ensures all children remain safe. Thank you again. Maria

                                                         
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Driving on inside lane along Maroondah Highway in Croydon (Victoria) about 5.30pm towards the City in wet and rainy conditions. Had driven through several large puddles when the car in front of me came to a sudden stop. The car in front of them had stopped also. I managed to come to a complete stop before hitting the car in front of me. However, when I looked in the rear vision mirror I saw the car behind was unable to stop and hit my car in the rear with great force. I had three car seats in the back seat, each with one child. I had trouble opening my door and the back passenger door to get them out. The police attended as four cars were involved and the conditions were bad.
Britax and you personally have been wonderful. The crash exchange program (and its execution) is an asset to the company and an invaluable way of keeping our children safe on the road. Shannon
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I am very thankful I had my two children in the safe and sound seats
whilst the driver an I are still requiring treatment for our injuries both children 5months and 2 years were not injured at all. Sarah
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The crash exchange program is brilliant.
We were involved in a serious car accident and there is no question that the safe n sound car seat we purchased saved our 9 month old son from serious (possibly life threathening) injury. We purchased the car seat based on the high rear facing rating, I am just so thankful that we researched and invested in such a valuable item. The exchange program process has been very simple and easy to navigate at a time when we are exhausted and still recovering from the accident. Thank you so much for providing such a wonderful and supportive program. Tiana
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I really cannot express my gratitude for this Crash Exchange service, it has helped me massively and was hassle free. I cannot express how thankful I am that I purchased your merchandise and I have been promoting your company to every mother and mother to be that I know. I am also going to write a letter to the Townsville Bulletin and well any paper that will hear the story, I really cannot thank you enough, if there is anything that I can do for you please let me know! Regards, Karissa Marshall


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I would like to thank Britax / Safe n Sound for providing an excellent product (Meridian AHR Tilt and Adjust) that kept my toddler safe in a serious collision, and also for providing the crash exchange programme to ensure child restraints are not used following a crash. An excellent product backed by excellent service.
Regards, Chris
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I would like to say a sincere thank you to Britax Australia for their crash and exchange program. We purchased a Safe n Sound Meridian after hearing how safe and highly recommended this seat was from several friends and family members for our first son. 22 months later we turned it around for our newborn son to use however, he unfortunately never got to use the seat as the family car  was struck by a drunk driver while my husband was returning home from visiting me and our one-day-old son in hospital. Luckily no-one was hurt. The staff at Britax was extremely helpful and understanding of the situation and offered a complete replacement for the unit. Our family greatly appreciates your effort in making an already stressful situation much easier to deal with :) Regards, Stevie
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What  can we say, ! but thank you to the team at Britax for designing such a premium quality child restraint seat. If not for the research and development that has obviously gone into your products we may not have been requiring a new seat. My wife and son were in pretty major accident, where another driver ran a red light and crashed into the side of our 4WD. My wife sustained back neck and sternum injuries and still under medical care for this. My son sustained no injuries at all. I confidently say that a lesser child restraint seat would not have had the same result. Our car was written of and the amount of money we have lost is not measurable. The fact you offer crash exchange greatly helps my family and keeps my son in a "Safe and Sound " seat. To be honest i work for a global company that is a leader and its field. They do this by backing there product and having great staff. I have never come across another company that from every point of contact, sales women ( Britax sales lady at Bubs baby shop Helensvale) and yourself (Catherine), that have been informative helpful and understanding of our situation. Most people would have tried to sell us something rather than explain the crash exchange program that we were un aware of. Congratulations on everything, products, support and advise. I will no hesitation in recommending Britax safe and sound to any one and would be more than happy to speak of our experience. Very impressive all round. Best Regards and thank you, Scott, Annika & Caleb
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I would like to thank Britax for making and supplying car seats for children that work! My car was involved in a very serious car accident which resulted in the car being written off, the entire front end was pushed into the back and all airbags were activated. The car went head on into a power pole after having jumped a roundabout. A s a result my husband had extensive injuries, he was knocked out and suffered concussion. He had deep bruising across his chest and abdomen, a broken rib, cuts and abrasions and serious bruising to his left bicep. My safe and sound  convertible car seat was just that – safe and sound. The only damage being a dent on the arm that sits against the seat when reversed after having taken the impact. My 9 week old baby had no injuries what so ever. I would encourage anyone I speak to who I know is having a child to buy nothing but safe and sound for their baby. The product performed extremely well and for that my husband and I will be forever grateful. I am also extremely grateful for the car seat exchange program that makes an effort to keep risky car seats out of the market. Thank you Britax. Kind Regards, Narelle Lehn


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When we found out we were pregnant with our second child we started saving straight away for a carseat because we wanted to make sure we could buy the best one on the market. When it comes to safety we weren’t going to compromise.  So we purchased a safe-n-sound meridian.  Just three months after our daughter was born we were involved in a car accident. Thankfully, apart from being a little shaken up, our girls were safe and unharmed in their safe-n-sound carseats.  However, despite telling us we had to replace them, our insurance company told us that they would only cover the cost of one carseat, not both, and I was really upset knowing we couldn’t afford to immediately replace our seat with another meridian.  That was when a friend told me about safe-n-sound’s crash exchange program and after applying I was so relieved when I was told we qualified for a replacement seat.  Knowing my girls are protected by the best seat on the market is so reassuring. I can’t thank you enough for keeping my kids safe. Regards, Amanda
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