Frequently Asked Questions
Search the Frequently Asked Questions on the menu to your right.
For further assistance please contact our customer service team on:
1300 303 330 (Australia)
0508 688 822 (New Zealand)
Email Australia: AU-custserv@britax.com
New Zealand: NZ-custserv@britax.com
Alternatively submit your enquiry on our Steelcraft or Safe-n-Sound Facebook page.
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Q. How long can I keep my baby in the rearward position of my Convertible Car Seat?
A. All Safe-n-Sound Convertible Car Seats allow you to keep the infant in the rearward position for up to 12kg. Keeping your child in rear facing mode for as long as possible provides maximum safety for your child.
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Q. Is an Infant Carrier better than a Convertible Seat?
A. Convertible Car Seats and Infant Carriers are tested to comply with the Australian Standard. The major advantage of an Infant Carrier is that the baby can be moved into and out of the car without being disturbed - enabling you to be out and about. Your purchase decision should be based on suitability for child together with size (fitment in smaller car), features (seat saver, canopy, support inserts, harness pads), materials (feel of fabrics), and ease of fitting. Both will protect your child in an accident.
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Q. When should a Booster Seat be used?
A. Booster Seats are suitable for children who have outgrown their Convertible Car Seat and weigh between 14-26 kg (around 4-8 years of age). The Booster Seat raises the child so the seat belt is worn in correct position, on their thighs and hips. If using a Booster Seat with a back incorporated, make sure the child’s eyes are below the top of the Booster Seat back when seated. This is an indication to move to the next form of seat. Take note - some Booster Seats have higher backs increasing the longevity of use. Take note that Booster Cushions do not provide side impact protection for your child's head.
All Safe-n-Sound Booster Seats incorporate a sash locator guide to help position the adult seat belt in the correct position across the child’s shoulder so it does not rub against the child’s neck. Do not raise your child to the correct height for an adult seat belt by any other method i.e. cushions, as these may compress and the child may slip under the belt resulting in a serious injury or strangulation especially in a collision.
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