Frequently Asked Questions
Search the Frequently Asked Questions on the menu to your right.
For further assistance please contact our customer service team on:
1300 303 330 (Australia)
0508 688 822 (New Zealand)
Email Australia: AU-custserv@britax.com
New Zealand: NZ-custserv@britax.com
Alternatively submit your enquiry on our Steelcraft or Safe-n-Sound Facebook page.
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Q. Can I use my restraint overseas?
A. Many countries have laws for using child restraints and their standards differ from Australia. Laws vary from country to country and even state to state. Countries with strong laws are European countries, USA, Canada, Japan and South Africa.
Many vehicles around the world are not yet fitted with a child restraint upper anchorage point or fitting thus to use an Australian seat an upper anchorage fitting needs to be installed. There will be no fittings in Taxis and most rental cars. In many developing countries there are no seat belts in which case a child restraint is of no use at all.
Your child seat may be used in some countries like Europe, USA and Canada but you need to check with your rental car company or if you are buying a car check with your insurance company and local police. Many rental car companies do hire locally compliant child restraints in most of the above countries.
New Zealand accepts child restraints made in Australia to the joint Australian and New Zealand Standard and there is an understanding of the upper anchorage strap and vehicle fittings. Despite this it is worthwhile asking for a rental vehicle that is suitable for Australian Child restraints and it has an upper anchorage (tether strap) fitting in the vehicle.
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Q. I have purchased a Britax child restraint overseas and have brought it to Australia, can I use it?
A. Britax seats are made to other overseas standards and not to the joint Australian/New Zealand standard. The traffic rules in all states required child restraints to comply with the Australian Standard AS/NZS1754 and in some states required certification (the 5 tick mark used on all Australian seats). Thus there is the possibility that you could be booked for a traffic violation or in the case of a crash an Insurance company may consider that the Child restraint invalidates the insurance policy.
We are unable to modify the child restraint to make it comply with Australian Standards.
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