Frequently Asked Questions
Search the Frequently Asked Questions on the menu to your right.
For further assistance please contact our customer service team on:
1300 303 330 (Australia)
0508 688 822 (New Zealand)
Email Australia: AU-custserv@britax.com
New Zealand: NZ-custserv@britax.com
Alternatively submit your enquiry on our Steelcraft or Safe-n-Sound Facebook page.
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Q. What is the Crash Exchange Program?
A. The Crash Exchange Program applies in Australia and New Zealand. If a Safe-n-Sound child restraint is involved in a severe crash, it may be considered eligible for an exchange for a new one of the same or similar design and features. This is an alternative to making a claim under your insurance policy.
Please read the full terms and conditions carefully before proceeding with an application. For more details click here.
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