Frequently Asked Questions
Search the Frequently Asked Questions on the menu to your right.
For further assistance please contact our customer service team on:
1300 303 330 (Australia)
0508 688 822 (New Zealand)
Email Australia: AU-custserv@britax.com
New Zealand: NZ-custserv@britax.com
Alternatively submit your enquiry on our Steelcraft or Safe-n-Sound Facebook page.
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Q. How can I clean my Car Seat cover?
A. Each Car Seat has a flame retardant cover which can be removed for cleaning. Cleaning instructions are on the care label attached to the cover. All Car Seat covers are machine washable (gentle cycle), cold water only, rinse well, dry on flat surface, do not tumble dry, bleach or dryclean.
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Q. How can I clean my Harness Buckle?
A. Use only a mild soap and water to clean all metal and plastic parts of the restraint.
If sticky liquids such as baby formula, fruit juice, etc. get inside your Harness Buckle, it may become sluggish. An indication of a sluggish Harness Buckle is that you cannot hear a click when engaging the Harness Tongues. To restore the Harness Buckle to good working order follow the details in your instruction manual.
Cleaning Suggestion: - Fill a container full of warm water with mild detergent. Dip the buckle into the container (e.g. like a tea bag) and swirl it around. This will help eliminate any debris caught inside (e.g. lint, dust or liquid).
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