Frequently Asked Questions

Search the Frequently Asked Questions on the menu to your right. 

For further assistance please contact our customer service team on:

 

1300 303 330 (Australia)
0508 688 822 (New Zealand)

 

Email Australia: AU-custserv@britax.com
New Zealand: NZ-custserv@britax.com

Alternatively submit your enquiry on our Steelcraft or Safe-n-Sound Facebook page.


Q. What’s the problem with air bags and children?

A. Air bags are designed for an adult’s mass and may not provide an appropriate impact environment for children, So:

  • Where there are side Air bags / curtains fitted, a child should not sleep with their head against the side of the car.

  • Rearward facing restraints should never be used where there is a forward mounted air bag.

  • Keep children away from air bag systems.

  • Side / curtain airbags should not affect forward facing seats however you should refer to your vehicle's owners manual for further recommendations.

  • Check with vehicle manufacturers’ agent in regard to deactivation of an air bag system if necessary.



Follow all advice listed in your vehicles owner manual.