Frequently Asked Questions

Search the Frequently Asked Questions on the menu to your right. 

For further assistance please contact our customer service team on:

 

1300 303 330 (Australia)
0508 688 822 (New Zealand)

 

Email Australia: AU-custserv@britax.com
New Zealand: NZ-custserv@britax.com

Alternatively submit your enquiry on our Steelcraft or Safe-n-Sound Facebook page.

Q. Can I buy a second hand Child Restraint?

A. Yes. However, while it isn’t possible to guarantee that a used restraint is fully safe, the following checklist should be followed:

Make sure the device is approved to Australian Standard 1754

  • If the Child Restraint does not have a hook connection on the upper anchorage strap then it is over 10 years old and should not be used

  • Check for signs of wear, ie. cracks, faded or frayed straps, or a buckle that doesn’t work

  • Check the history of the restraint if you can. Don’t use one which has been involved in a crash - it is likely to have been stressed and may no longer provide adequate protection

  • As a general rule, only consider a restraint owned by someone you know

  • Secondhand child restraints may not contain all the safety features of the latest Australian Standard

We do not recommend the use of second hand Child Restraints as the full history of the restraint may not be known.

Q. Can I use a second hand Child Restraint and is it safe?

A. Child Restraints cannot be checked visually and therefore it is important to know its history (e.g. Has it been in an accident? Has it been stored correctly while not in use? etc). We do not recommend the use of second hand Child Restraints as the full history of the restraint may not be known.

Q. How do I determine how old my seat is?

A. There is a date of manufacture section on most labels, on that there will be a date; this is the date of manufacture.

Q. Is it still okay to use a 10 year old Child Restraint?

A. Anything 10 years or older should not be used. We recommend replacement at 10 years, due to deterioration of the plastics used in construction of modern restraints. A seat may have become brittle over time, and simply will not provide the same level of protection against impact. Secondhand child restraints may not contain all the safety features of the latest Australian Standard.